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FAQs

Fleximug

Flexistand

Clamp-on Cup Holder

Fleximug

Who is Fleximug for?

Fleximug is a patented hands-free drinking system designed to improve the lives of those with multiple sclerosis, quadriplegia, paralysis or other physical disabilities.

How do I use Fleximug?

Before first use, wash all parts in warm, sudsy water, rinse and dry. Rinse the lid, mug and straw after each use. To connect the flexible straw, push the straw down onto the lid until you hear an audible "click". The push-to-connect design makes the straws easy-to-clean and interchangeable. With your Fleximug mounted to a wheelchair or bed, position the straw so it's easy to take a drink anytime, without assistance. Full assembly and cleaning details are available at this link: www.fleximug.com/fleximug#assembly-and-cleaning.

How do I clean the straw?

All straws include an 18-inch tube brush for easy cleaning. To clean the straw, insert the brush through each end, and rinse with hot, soapy tap water.

Is Fleximug dishwasher safe?

Yes. The lid, flexible straw, and 20 oz. stainless steel mug are top-rack dishwasher safe. You can also wash Fleximug by hand using detergent and water, as you would with other kitchenware.

How do I wash Fleximug by hand?

To wash by hand, soak the lid and straw for 10 minutes in hot, soapy tap water. Hand wash the stainless steel mug in warm water and mild detergent.

What is the maximum temperature for liquid inside the mug and straw?

The maximum working temperature for all components (mug, lid, and straw) is 180°F / 82°C.

Are the straws replaceable?

Yes, the straws are interchangeable and replaceable. We currently offer 24" and 28" straw-length options. Longer straws are available upon special request.

How much do the replacement straws cost?

The 24-inch replacement straw is $29.95, and the 28-inch replacement straw is $34.95. Longer straws are available upon special request.

Flexistand

How do I install the tablet support?

First, screw the base of the flexible support into the large (3/4") NPT threads built into Flexistand's top surface. Then, attach one of the included Velcro fasteners to the flat support plate, and the other to the back of your smartphone or tablet. Finally, connect your device securely to the support plate using the Velcro fasteners. Full assembly and installation details are available at this link: www.fleximug.com/combo/with-tablet-support#assembly-instructions.

How do I install the Lifeline / oxygen support?

First, screw the base of the flexible support into the small (1/4") NPT threads built into Flexistand's top surface. Then, screw the metal connector at the top-end of the included 8-foot vinyl hose onto the bottom threads of the oxygen support. Finally, connect the opposite end of the vinyl hose to your oxygen concentrator or sip-and-puff Lifeline device. Full assembly and installation details are available at this link: www.fleximug.com/combo/with-oxygen-support#assembly-instructions.

Will the tablet holder hold a iPhone 6s Plus?

Absolutely. The flat mounting plate is 4" x 6" (W x L) and includes two velcro fasteners that are strong enough to support any standard-sized smartphone or tablet.

What is the maximum size mug that will fit inside the built-in cup holder?

Flexistand's built-in cupholder will hold any mug or cup up to three (3) inches in diameter. The included rubber lining protects your mug from scratches and dings.

Clamp-on Cup Holder

Where should I mount the cup holder?

The adjustable clamp is designed to fit 1⁄2” to 1-3/4” diameter circular or oval parts – including wheelchairs, walkers, hospital beds, or just about anything with a tubular construction. Don’t mount the cup holder on bent or tapered parts. Don’t over-tighten the clamp!

What is the little piece of black rubber for?

The piece of rubber is provided for increased friction on chrome or smooth surfaces. To install, place the rubber piece inside the lower end of the clamp before attaching to your wheelchair, walker, etc. The rubber piece will help keep the clamp from sliding once the clamp-on cup holder is installed. Black electrical tape or two-sided tape can also be used for a sturdy, no-slip installation.

Do I need tools to mount the cup holder?

The durable nylon cup holder is designed for installation with or without tools. The adjustable clamp comes ready for horizontal mounting. The clamp can be rotated 90 degrees on the cup holder for vertical mounting. Use the included 3mm hex / Allen wrench to rotate the clamp.

How does the clamping device work?

The heavy-duty clamp can be opened or loosened by turning the hand-operated “cam-locking” lever to the left or counter clockwise. To close / tighten the clamp, turn the hand-operated cam-locking lever to the right or clockwise. To fully tighten the clamp, the cam-locking lever must be pushed down on the clamp. If you don’t have much hand strength, you can use padded pliers to turn and lock down the clamp. Be careful not to over-tighten.

Can I rotate the clamp on the cup holder?

The adjustable clamp comes ready for horizontal mounting. The clamp can be rotated 90 degrees on the cup holder for vertical mounting. Use the included 3mm hex / Allen wrench to rotate the clamp.

Who should I contact if I have a question?

We can be reached by phone at +1 (800) 588-6190 (Mon-Fri: 10am-5pm PST) or by email at support@fleximug.com.