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Customer Care

Payment Details

Accepted Forms of Payment:

We accept all major credit cards: Visa, MasterCard, American Express, Discover, and PayPal.

Out of Stock Items:

If an item ordered becomes out of stock, you will receive an email detailing the item in question, and you will not be charged for the item.

Shipping & Delivery

Ground Rates:

Current Shipping Promotion: Free Standard Shipping to USA on orders over $50 (*Applies to retail orders only – wholesale shipping rates are $10 Flat Rate per 10 lbs). For orders under $50, Standard Shipping rates are $2.95 + $1 per lb.

Expedited Rates:

2-day Shipping Rate to United States (excluding Alaska and Hawaii): $22.95 + $1 per lb.
Overnight Shipping Rate to United States (excluding Alaska and Hawaii): $57.95 + $1 per lb.

When will my order ship?

All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.

Do you ship to my country?

We currently ship online orders worldwide. If you are interested in purchasing a product outside of the US, please refer to the shipping rate table below:

Destination Standard Expedited
Canada / Mexico $14.95 + $1/lb $32.95 + $2/lb
Europe $24.95 + $1/lb $59.95 + $2/lb
Asia $34.95 + $1/lb $69.95 + $2/lb
Rest of World $21.95 + $1/lb $49.95 + $2/lb

* Shipping rates are subject to change without notice.

Returns

Return Policy:

You may return your unused product for a full refund within 30 days of the purchase date.

You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

You can request a prepaid shipping label by emailing us at support@fleximug.com. Please include your order number with your request. Please note that if the prepaid shipping label is used, up to $6.50 will be deducted from your return credit.

To request an exchange, please email us at support@fleximug.com. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.

Warranty

3 Year Warranty:

We warrant all products sold to be free of defects in material or workmanship for a period of three (3) years from the date of purchase unless otherwise specified on the product. If a product is found to be defective, we will repair or replace the defective product.

This warranty does not include damage caused by misuse, abuse or neglect, normal wear-and-tear, or if you just change your mind. All warranty claims must be accompanied by the original purchase receipt.

Contact Us

Ask a Question:

If you have concerns not addressed by the frequently asked questions page, please email us or call +1 (800) 588-6190 (Mon-Fri: 10am-5pm PST).

Fleximug, LLC
1041 Market Street #400
San Diego, CA 92101
support@fleximug.com